2pcs Long Compression Sports Knee Brace, Protect Knee Joint For Outdoor Sports With Adjustable Strap
- Free worldwide shipping for orders $50+
- Free returns and exchanges
- 30-day risk-free guarantee
Here at Pixchic, we share your passion for efficiency and reliability. That's why our dedicated team puts every effort into ensuring your orders are shipped through the appropriate channels and closely monitored to avoid disruptions or delays. Our warehouse staff is committed to dispatching your order as swiftly as possible.
Shipping Options:
Handling:
Delivery Times
| Location | Delivery Times |
| United States | 5 - 15 business days |
| United Kingdom | 6 - 15 business days |
| Europe | 6 - 15 business days |
| Canada | 6 - 15 business days |
| Australia | 6 - 15 business days |
| New Zealand | 6 - 15 business day |
Shipping Charges
| Location | Condition | Shipping Charges |
| United States | $0.00–$69.99 | $4.97 |
| $70.00 and up | Free | |
| International (Outside of US) | $0.00–$69.99 | $6.97 |
| $70.00 and up | Free |
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If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
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We are not responsible if your order gets delivered to the wrong address or returned to sender (as all of the items will be donated right after they come back to our warehouse)
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You have a 24-hour window from the time of your purchase to request a change in your address information. Requests for address changes made after this period will not be approved.
Customers may apply for a return or exchange within 30 days after receiving product(s). Refunds will be made by the same method you used to pay.
To request a refund, please contact us at info@pixchic.com. We will review your request and provide you with further instructions to ensure that you have the best possible experience with your pixchic orders.
Please note that Our refund policy lasts for 30 days from the delivery date. If more than 30 days have passed since you received the item, unfortunately, we can no longer offer you a refund.
Sale and promotional items are excluded and remain subject to our regular return/exchange policy.
DID NOT RECEIVE YOUR PRODUCT
If your delivery is delayed than expected, you do have the right to request a refund or a new replacement for that order. Simply contact us at info@pixchic.com and provide your order information, we will assist you with the highest priority.
Note:
– Your request must be submitted to our team within 2 months since you placed the order. After that time, the tracking information might be expired so it will be impossible for us to assist you further.
– In case we proceed with a refund. It will go back to your account in 5-10 business days, depending on your bank’s progress.
CANCELLATION
We accept order cancellations before product processing. If the order is cancelled by that time, you will get a full refund.
If the product has already been shipped out, we will unfortunately be unable to cancel the order.
RETURN/EXCHANGE CONDITIONS
- All items must be returned in their original selling condition, without having been worn, washed or altered, and with all their tags still attached.
- All items must be returned with their original boxes.
- All items must be returned in one package.
- Return/Exchange shipments must be made using the same service as the original delivery.
- We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US
- Customised items cannot be returned.
- The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
- Naturally any faulty items (included broken/damaged, wrong, or low-quality) can be returned.
We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.
You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.
HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?
Step 1: Please contact our Customer service team to start the return process with the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product
Step 2: Insert your receipt, along with the items, back into the original packaging.
Step 3: Fill out all three copies of the Returns Pro-Forma Invoice Form. Insert all copies in the transparent envelope and attach it to the package without closing it. These documents are required for customs, so please be sure to complete all 3 copies.
Step 4: Turn package over to the courier, after the courier has checked the return shipment, please close the package securely.
REFUND
In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by InkTrendy in case of returns.
Once your package reaches us, please allow 5-10 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
We’re available to support you via
Email: info@pixchic.com
Service Tel: (+1) 6622226133
We strive to respond to your questions within 48hours.
Customer service chat hours:
Monday - Friday : 8 am - 6pm GMT-8
Now available in English.
PAYMENT METHOD
We accept Paypal, Visa, MasterCard, Diners, Discover and American Express cards.
You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to complete your purchase before returning to Pixchic.
If the card transaction is approved, the amount will be reserved immediately and you will receive an order confirmation to your email. If the credit card transaction is not approved, your order will be cancelled. Please contact your bank or card provider if you have any questions about this.
PAYMENT SECURITY
PixChic uses Secure Socket Layer (SSL) technology to encrypt and protect the data you send us over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out more information about the SSL digital certificate registration.
You will also notice that when you look at the URL at the top of the browser you will see that it begins with ‘https’ instead of ‘http’. This means that you are in secure mode.
PixChic is registered with Cybertrust as an authentic site. This ensures that your information is kept private between your web browser and our web server.
If your card issuer is based in the EU, you may be asked to verify your payment due to a new requirement under the second Payment Services Directive (PSD2). You’ll be directed to a dedicated page to enter further information or asked to authorize the payment using your mobile phone. Once completed, you’ll return to PixChic.
Shop With Comfort
Why Choose Pixchic?
There's more to Pixchic products than meets the eye. Developed by podiatrists and biomechanical engineers, Pixchic footwear, insoles, and socks address 20+ mobility issues and foot conditions. Whether your feet are sensitive, hard-to-fit, or in need of relief, Pixchic products deliver innovative features like customizable support, pressure-free fit, and easy-opening closures. With styles and performance that earn a place in everything you do, Pixchic is dedicated to keeping you active and pain-free, every step of the day.
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